Frequently Asked Questions
What is an escape game?
An escape game is a real life game experience where you and your friends, family, or coworkers get locked in a room for 60 minutes.
You'll have to solve a series of puzzles and clues to open locks, find keys, and get out of the room before the time is up!
You'll have to solve a series of puzzles and clues to open locks, find keys, and get out of the room before the time is up!
How do I book?
All bookings must be completed online. Our booking platform is optimized for mobile bookings as well. Book now.
Will I be matched up with other players?
No, all games are private for your group only. The games are difficult for small groups, so bring your friends!
How much does it cost to play?
35 per person.
All payments are processed online at the time you book.
All payments are processed online at the time you book.
Can we play with just two (2) people?
Customers may book a 2-player game and play with just two participants. Two-player games are typically not recommended for inexperienced players. The price for a 2-player game is slightly more per person and discount codes will not apply.
Is this suitable for kids?
Our games are most suitable for players 12 and up. While we do allow younger players, some elements of the game may be too challenging for them. All players 14 and under must be accompanied by a paying adult.
Will I really be locked in a room? What if I need to get out?
While we do "lock" the door, each room has an emergency exit method in case you need to leave before the game is over. The emergency exit method is a precautionary measure and leaving the game should be avoided if possible. We will remind you to use our restroom before the game begins.
How long are the games?
Our games last up to 60 minutes, but plan to arrive 15 minutes before your game's start time and allow a few minutes after to debrief and take photos.
When should I arrive?
You need to arrive 15 minutes before your game is scheduled to begin for orientation. Games will begin promptly at their start time and arriving late will leave you with less than 60 minutes to play.
What if I'm late?
Because our escape rooms run on a set schedule, arriving late will cause your group to play with less than 60 minutes. Refunds will not be given for late arrivals or no-shows.
Do you have parking?
In addition to free street parking, there is a parking lot behind our building on Cass Street. The cost is $7 for 1-3 hours.
Where are you located?
We are located on the 2nd floor of 1001 Garnet Avenue in Pacific Beach, CA 92109.
Do you give refunds?
Our games are non-refundable, but if you contact us with a minimum of 24 hours notice (48 hours for weekend games) we can do our best to try to reschedule your experience.
What if I have a large group or want to plan an event?
For parties larger than 8 or to plan a corporate and/or private event, please contact us at [email protected] for a quote.
Do you serve alcohol?
While we do offer a game called 'The Speakeasy', there is no alcohol allowed in our facility. If a participant arrives under the influence of alcohol or drugs, she or he will not be allowed to participate. Our goal is to ensure a fun time for all of our participants. Also, it is important to remain focused in order to escape!
What do I need to bring?
Nothing but your thinking caps! We have lockers to store your personal items while you play.
Do you have an elevator?
Yes! While our main entrance on Garnet does not, if you enter our building from Cass Street we have an elevator that will take you to our location on the second floor. Look for signs for our upstairs neighbor "Healing Arts Massage" to find the Cass St entrance.
Can I bring my pet?
While service animals are permitted, pets are not.